Frequently asked questions
Are you travel agents?
Yes, we are. But we are so much more. What we do encompasses the duties of a traditional travel agent, however, what we offer goes far beyond the booking of travel components. Our business acts as your personal concierge service. We are personally involved in assuring all aspects of your trip are taken care of to ensure that you and your group have an unforgettable vacation experience.
Is a Passport Required?
Not always,but Clutch'd recommends all their clients to get a passport ! Passport requirements depend on the destination. There are several places such as Hawaii, The US Virgin Islands, St. Thomas, and Puerto Rico that can be visited without a passport and cruises are an option as well! You always want to bring along a copy of your birth certificate as well when cruising. Clutch'd will advise you if a passport is required.
Why you should have a passport. For example if by some chance while on a cruise (that doesn't require a passport) and you don’t have a passport and an emergency occurs that requires you to fly home early while the ship is in International waters, you may not be able to without a passport. Again it is recommended. Passports are good for 10 years for adults and 5 years for children under the age of 18.
Do I Need Travel Insurance?
Yes. Your vacation is an investment, and you may spend years saving for it. Trip protection covers instances before, during, and after travel. If you lose your luggage, miss your flight or its cancelled, become ill or injured and need to return home early - you have a better way of being compensated for your losses.
Travel insurance is ALWAYS recommended. Rates vary based on your age and the level of coverage selected but are pennies on the dollar when compared to what you could loose if you aren’t insured.
Can I Make Payments?
Yes for vacations booked 61 days or more in advance. Vacations booked 60 days or less from departure, will always require full payment at booking.
We do have deposit/payment plan options available for most vacations booked further in advance. Please keep in mind, that prices are subject to change at any time until the deposit/full payment is made.
HOW MUCH ARE DEPOSITS?
Typically $100 - $400 per person depending on location and itinerary chosen. Deposits are based on the suppliers and varies...
Why Do I Have To Fill Out a Quote Form?
Your time is valuable! We at Clutch'd want to respect it by providing you with the most accurate pricing possible-the FIRST time!. There are many factors that can influence the price of your vacation. Filling out the form give us the information needed to offer you suggestions base on your budget and your needs for your upcoming vacation. It is important that we make your vacation as memorable as possible.
What If I Have to Cancel?
If you cancel within 24hrs of making your deposit you may get a refund. After the 24hr period has expired funds are non-refundable; however, exception to instances may be considered where travel insurance has been purchased. With the purchase of travel insurance refunds will be made according to the terms listed in your travel insurance policy.
Do Your Provide Free Quotes?
DOES IT COST TO GET A QUOTE?
Yes... There is a small concierge fee to research and provide a quote for your group vacation. This one-time non-refundable fee will be applied to your trip upon booking with Clutch'd. We will provide you with up to 3 quotes for one destination. We only ask that you request a quote when you are close to actually booking. Prices and flights fluctuate daily, it is not efficient for us to give you a quote today only to have to re-do it months later when your group is ready to book. Fee range from $75-$150 based on the size of your group.
If you are joining one our hosted trips there is no fee charged.
ARE YOU AFFILIATED WITH A TIMESHARE OR PYRAMID?
Clutch'd is not affiliated with any timeshare or pyramid companies. We are independent travel agents. Our focus is only on providing actual vacations, we will never try to sell you anything not directly related to travel.
Do you help with Destination Wedding Planning?
At Clutch'd we will connect you with some of our fabulous resort destination wedding planners to make sure your big day goes off without any hiccups. The Clutch'd team will make all your travel arrangements for you and your wedding party to insure you are getting the best bang for your buck and to eliminate the stress of you having to worry about it. We are here to help you on your big day.
What exactly do you do?
We work with clients (groups) from start to finish to create a customized unforgettable vacation experience that is authentic and personal to who they are. While every interaction is slightly different, the main components are similar.
A request is made: We request that you complete a vacation questionnaire to give us a high level idea of what you are looking for in your trip.
A conversation: We need to know who you are on a personal level, and then begin to understand what kind of experience you’re looking for.
Research: You might not know anything besides the fact that you want to go “somewhere.” We can start with the destination, and find a place that is an ideal match for the experience you want to have and the authentic encounter you’re looking for. Wherever you’re at in the process, we meet you there.
Ideal Accommodations: Whether it’s a unique boutique hotel, luxury resort, bed and breakfast, private villa, all-inclusive resort, intimate river cruise, or a treehouse in the middle of the rainforest… the options are completely dependent on the experience you hope to have. We work hard at narrowing down the most ideal choices based on the criteria you share with us, and providing you with short, curated list. We keep going until we find the perfect fit.
Booking all components: This includes flights, accommodations, transfers, trains, tours, special activities, and anything else that your trip requires.
Customized itinerary: Every group is different with their desire for specific plans vs. exploring on their own. We work together to create a detailed itinerary that is right for you, and plan all necessary details beforehand to ensure your trip covers all the tours, activities, and sightseeing you desire. And if you want to head off the beaten path, we cultivate the right space for that to happen and give you the authentic experience you’re looking for.
Review and Finalize: Before your departure we review all components of your trip, and we equip you with the necessary documents, information, and downloads so that you are prepared, confident, and have everything you need for a successful trip.
Point of contact: We are always available for whatever may arise before, during, and after your trip.
Recap: Once you return we would love to hear how everything turned out. We are looking to build lasting relationships with clients and become your trusted travel advisor.
What's the difference between booking with you and an online booking engine?
It all comes down to personal touch. Your vacation is a personal experience and what’s going to make it exceptional is you working with someone that understands what you’re looking for and cares how it turns out. Clutch'd has a vested interest in every single trip we plan, and we want your vacation to truly be an unforgettable experience. Cutch'd want this to be an easy, stress-free experience for you. We do all the hard work to make that happen, and to make sure you get the best value available.
Would you prefer to have someone you can talk to or emails back and forth that may take days to get your answers or issues resolved?
What are your hours?
We are available via email 24hrs a day and on weekends. Our phone hours are Monday – Friday, 3 pm to 7 pm. We respond very quickly via email at firstname.lastname@example.org.
Are the hosted trips for women only?
No. Clutch'd Passports welcomes anyone looking to travel. Our ideal clients tend to be the professional man or woman that would like to get away from their day-to-day surroundings and see the world.